The following Terms and Conditions apply to all bookings made on this website. We kindly ask that you take a moment to read them before making a Booking.
The Company enters into this Agreement as principal for Bookings made for the properties it owns and as agent where a Booking is made for a property that it operates on behalf of the Property Owner. The booking confirmation will clearly state the identity of the property.
In these Terms and Conditions, the following definitions apply:
1. Definitions
“Company” or “we” means Apartment And Hotels.com Apartment And Hotels Limited (company no 14123797) whose registered office is at Apartments 221, 156 Chapel Street, Salford, England, M3 6ET or its applicable group company.
“Booking” means the booking for accommodation, functions and/or any other services or items made with us.
“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.
“property” means the premises for which your Booking is made.
“Terms” means these terms and conditions.
“Websites” means www.Apartments-and-hotels.com or any other website owned or operated by us relating to property from time to time.
2. Bookings
All Bookings at the property are subject to these Terms and Conditions.
At the time of booking or check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us. We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the Booking includes the supply of certain items or services. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.
3. Charges
The prices displayed on the Websites are an average per night per person/group until a rate is selected. Any meals, service or VAT (at the prevailing rate) are included only if specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified. Once a rate is selected on the Websites, the total for your requested stay shall be displayed on the reservation summary. Prices shall be charged in the local currency of the property and any currency conversion facility is provided as an approximation tool only, please refer to the Currency Disclaimer for more details.
The VAT breakdown shown is indicative based on the current rate of VAT, and the expected VAT treatment of the goods or services. The VAT will be payable at the prevailing rate applicable at the tax point of the invoice or Booking confirmation issued and may change depending on the actual rate and the VAT treatment of the goods and services purchased at that date.
Price lists for additional items, such as restaurant meals and room service, are on display at relevant locations within the property and are available on request.
4. Check-in/ Check-out Requirements
In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence and a valid credit or debit card which will be swiped in the presence of the cardholder for any payment due or just for verification purposes. If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of their passport/identity card and details of their next destination. These records will be kept for at least 12 months and, may be disclosed or made available for inspection by any police officer or as otherwise required by the applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.
Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 14:00 (2.00 p.m.) on the scheduled day of arrival. All rooms that have been secured by credit/debit card or prepaid at the time of booking will be held until 11:59 pm on the scheduled day of arrival unless otherwise agreed directly with the property. Any non-secured reservation will be held until 4.00 p.m. on the day of arrival at which time we will be entitled to re-let the room unless the guest has notified the property of late arrival.
On the day of departure, we kindly ask all guests to vacate their rooms by 11.00 am (unless a later departure is stated as part of your Booking). Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the property.
Rooms are subject to maximum occupancy rules set by the property. If you would like further details please contact www.Apartments-and-hotels.com.
5. Payment
We accept the following methods of payment: credit cards: American Express, MasterCard/Diners International, Diners Club, JCB International Credit Card, Visa; debit cards - Visa/Delta, Visa/Electron and even PayPal.
For advance purchase rates, the card you booked with must be presented on arrival, along with the appropriate ID.
At the time of check-in, we will authorise the accommodation charges (room rate, VAT and any service charge) and anticipated incidentals for the duration of your stay against your credit/debit card. We may also choose to accept a deposit in place of payment card authorisation by another valid form of payment, including cash.
During your stay, the property’s system will calculate the incidentals charged to your room daily. If the cost of those incidentals exceeds the authorisation taken on check-in, further authorisation will automatically be requested and if such authorisation is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your room.
All outstanding charges must be paid for in full on check-out from the property. If the outstanding charges do not exceed the authorisation taken on check-in, the authorisation for the amount not utilised will be released, however, we cannot control how long it takes for your bank to effect such release. If staying for multiple nights at the property we may require you to make payment for any outstanding charges on a more frequent basis during your stay.
6. Cancellation Policy and No Shows
The cancellation policy varies according to the rate that is booked. Please refer to the individual full rate descriptions given at booking.
For rates marked as “Flexible Rate” - These are cancellable without charge up to 24 hours local time on the day of arrival. Cancellation and non-arrival charges apply after the relevant time and will be charged to the credit/debit card supplied at the time of booking. We reserve the right to charge for one night’s accommodation per room booked if the above cancellation requirements are not met.
For rates marked “Advance Saver” - We require full prepayment for the entire stay at the time of the Booking and this is non-refundable and the Booking non-changeable. Prepayment is charged to the credit/debit card supplied at the time of the Booking. Cancellation or non-arrival will result in the forfeiture of the prepayment.
7. Changes or Cancellation by the Apartments-and-hotels.com
Very occasionally we may need to cancel your Booking. In such circumstances, you will be given a full refund but we shall have no further liability to you arising out of such cancellation. We will, however, use reasonable endeavours to try and relocate any confirmed Booking cancelled by us to an alternative location similar in standard to the property.
Your booking is for a class of room in the property and does not guarantee that you will be able to stay in a specific room or the same room for the duration of your stay. If you have indicated a preference for a particular room through a "choose your own room" facility on the Website, we will use our reasonable efforts to honour this preference. However, we may need to allocate an alternative room to you for operational or safety reasons. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.
8. Damage
We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the property during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.
9. Accessibility
Dependent on your individual needs a selection of specifically designed rooms is provided at each of our properties.
Please contact our Call Centre at +44 800 738 9938 to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs.
10. Leisure
Guests staying in a property with a leisure club may use that club throughout their stay. A condition of using the facilities is that you must comply with the club’s rules, a copy of which is available at the club reception. Charges may apply for the use of some facilities, please enquire at the Leisure for further details.
At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control. We will attempt to keep all property guests informed of these circumstances however this may not always be possible. If any facility is a significant reason for your choice of property, we would advise you to check directly with the property in advance of arrival.
11. Parking
Where a property has its car park, there may be a charge and/or limited spaces available and space may not be available for the duration of your stay. Terms and conditions may also apply to car park use. Please contact the property directly for more information. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage however caused (save as may not be excluded or restricted by applicable law).
12. Guest Behaviour
Guests are requested to conduct themselves appropriately at all times and to comply with Apartments-and-hotels procedures and/or requests concerning conduct and respect for the property, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the property, or offend other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the property if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
14. No Smoking
Guests are not permitted to smoke in the room or anywhere inside the property. You are allowed to smoke outside.
15. Children
All children (a person under 16 years of age) staying at the property must be accompanied by an adult and must be supervised by an adult at all times.
Cots and extra beds are available in most of our properties. However, these are limited and subject to availability. Additional charges may apply. Please check at the time of booking.
16. Babysitting
A babysitting service is available at some properties. We recommend that arrangements are made in advance to avoid disappointment. Your contract will be directly with the babysitting agency and not with Apartments-and-hotels.com. The concierge desk at the property will be able to assist in arranging the babysitting service with our chosen babysitting agency.
17. Pets
Guide dogs are accepted with prior arrangement at the Guest’s discretion, but otherwise, no pets are allowed at the Hotel without prior notice and a charge may apply.
18. Personal Information
Telephone calls may be recorded from time to time to help us improve the service we offer you.
All personal information stored and used by us is done so under our Privacy Policy and Cookie Policy, which are available on request at www.Apartments-and-hotels.com/privacy_policy and www.Apartments-and-hotels.com/cookie_policy.
19. Force Majeure
The apartments-and-hotels.com accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extremely adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, disease/virus pandemic or other utility services, plant machinery, computers, vehicles or any collapse of building structures.
20. Limitation of Liability
Apartments-and-hotels.com will not be responsible for the loss or damage of any property left in the accommodation other than as required under the Hotel Proprietor’s Act 1956 and the Local Authorities Act 2004 (a copy of the notice under such Acts is displayed in the reception of the property) or any other applicable law.
Apartments-and-hotels.com will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of Apartments-and-hotels.com, its employees, contractors agents or otherwise). Apartments-and-hotels.com’s total liability shall not exceed the value of the charges received by it under the Contract.
Nothing contained in the Contract or any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by Apartments-and-hotels.com’s negligence or liability for fraud or fraudulent misrepresentation.
21. Governing Law and Jurisdiction
The Contract and any non-contractual obligations arising in connection with it are governed by English law.
The English courts have exclusive jurisdiction to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations.
Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the English courts (because the English courts are not a convenient forum or otherwise).
22. Web Site Information
While all reasonable efforts have been taken to ensure the accuracy of the information on the Websites, the Company does not accept responsibility for errors or omissions and reserves the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or property.
The content of the Websites is the copyright of the Apartments-and-hotels.com, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.
Trademarks used on the Websites are the property of the respective owners. Hyperlinks to third-party websites are provided for your convenience. We cannot accept responsibility for the content or use of third-party sites.
These Websites are operated by Apartments-and-hotels.com.
